Support
Frequently Asked Questions (FAQ)
If you are unable to find the answer to your question below in the FAQ, please contact support at support@expressive-solutions.com.
General
Q: Why can’t I record audio in your apps?
A: You may have turned OFF the microphone. Here’s how to turn ON the microphone:
1. Open the Apple Settings app on your iOS device running iOS 7
2. Scroll down and tap Privacy
3. Tap Microphone
4. Tap the On switch for the app (e.g., ArtikPix)
5. Open the app (e.g., ArtikPix) to use the microphone for recordings
ArtikPix
Q: I purchased ArtikPix and I can only see the th, ch, sh, f, v, k, g decks. Where are all 21 decks?
A: After tapping the Flashcards or Matching cloud on the home screen of ArtikPix, swipe from right to left across the decks to access the remaining sounds. The best way to do it is place your right index finger between the k and sh decks, then swipe to the left. Once you do that, you’ll see the second set of 7 decks. Swipe one more time to see the third set of 7 decks. Swipe from left to right to access the previous decks.
Q: I downloaded the free version of Artikpix and made an In App purchase (e.g., Decks 1). Once I updated the app, I lost my decks. I have attempted to Restore Lost Decks without any success.
A: After pressing the Restore Purchases button, exit the ArtikPix Store, then swipe through the decks to find the sounds purchased. Make sure that you swipe directly across the decks to access your sounds.
Q: I downloaded the free version of Artikpix and made an In App purchase (e.g., Decks 1) on my iPhone. Then, I got another device (e.g., iPod touch, iPad) and I don’t know how to get my decks.
A: On the new device, enter the ArtikPix Store in the app, then press the Restore Purchases button. Exit the ArtikPix Store, then swipe through the decks to find your sounds. Make sure that you swipe directly across the decks to access your sounds.
Q: How do I access the sentence level in ArtikPix?
A: Tap the around button at the top lefthand corner of flashcards to flip over the cards and access the sentence level.
Q: How do I get started with ArtikPix?
A: Visit the ArtikPix page to view information with screenshots and introductory videos.
PhonoPix
Q: How do I see the minimal pairs in PhonoPix and collect scores?
A: Tap the around button at the top lefthand corner of flashcards to flip over the cards. There, you will see a given minimal pair and the scoring clouds corresponding to the target word.
Q: How do I get started with PhonoPix?
A: Visit the main PhonoPix page to view information with screenshots and introductory videos.
Percentally
Q: How do I get started with Percentally?
A: Visit the Percentally page to view information with screenshots and a video.